Support
Contact us
Email info@pixlprotocol.com and we'll get back to you within 2 business days.
To help us sort things out quickly, please include:
- The name of the app and the version you're using
- Your device model and operating system version (e.g. iPhone 16, iOS 26)
- A short description of the problem and, if possible, a screenshot
Purchases and refunds
Purchases and subscriptions are processed by Apple or Google, so refunds are handled by them:
- App Store: request a refund at reportaproblem.apple.com.
- Google Play: follow Google's refund instructions.
To cancel a subscription, manage it in your device's App Store or Google Play subscription settings. Deleting the app does not cancel a subscription.
Account and data deletion
If an app lets you create an account, you can request deletion of your account and associated data from inside the app (where available) or by emailing info@pixlprotocol.com with the subject "Data deletion request". We'll confirm once your request has been processed. See our Privacy Policy for details.